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Refund Policy

Refund Policy – Zyclo Fashion Pvt Ltd

Version 1.0

Last Updated: 13th January 2026

This Refund Policy applies to all purchases made on the Zyclo mobile application, operated by Zyclo Fashion Pvt Ltd.

By placing an order on Zyclo, you agree to the terms of this Refund Policy.

 

1. Refund Eligibility

Refunds are applicable in the following cases:

  • Order cancelled before dispatch
  • Order cancelled due to incorrect or incomplete address
  • Order not delivered
  • Damaged or defective product delivered
  • Wrong product delivered

In eligible cases, the applicable amount will be refunded as per this policy.

2. Return-Based Refunds

  • Refunds will be processed only after the returned product is received and approved by Zyclo.
  • Return shipping costs are borne by Zyclo.
  • To be eligible for a refund, the product must:
    • Be unused
    • Be unwashed
    • Have original tags intact
    • Be returned in original packaging
  • Products failing quality checks may be rejected for refund.

 

3. Refund Timeline

  • Refunds will be initiated on the same day or within 3–5 working days after approval.
  • Once initiated, refunds may take 5–7 working days to reflect in the customer’s account, depending on the bank or payment gateway.

 

4. Mode of Refund

  • Customers may choose to receive refunds via:
    • Original payment method, or
    • Zyclo Wallet
  • COD Orders:
    • Wallet refund: Instant
    • Bank transfer: 5–7 working days
  • For bank transfers, customers will be required to provide valid bank account details.

 

5. Non-Refundable Items & Cases

Non-Refundable Items

  • Innerwear items are strictly non-refundable.

Non-Refundable Situations

Refunds will not be provided if:

  • The product has been used, worn, washed, or altered
  • Tags are missing or damaged
  • The product has stains, sweat marks, odor, or damage after delivery

 

6. Wallet & Promotional Credits

  • Promotional wallet credits used in an order will be refunded back to the wallet if the order is cancelled or refunded.
  • Expired promotional credits will not be restored.

 

7. Partial Refunds

  • Partial refunds are supported.
    • Example: If multiple products are ordered and only one is returned, the refund will apply only to the returned item.
  • Missing items: Full refund for the missing item.
  • Damaged apparel: Full refund (partial damage refunds are not applicable for apparel).

 

8. Refunds for Partial Wallet Payments

If an order is placed using a combination of Zyclo Wallet balance and another payment method (such as Cash on Delivery or online payment via Razorpay), refunds will be processed as follows:

  • The amount paid using the Zyclo Wallet will be refunded back to the Zyclo Wallet.
  • The remaining amount will be refunded either to the original payment method or to the Zyclo Wallet, based on the customer’s preference.
  • In case of Cash on Delivery orders, refunds may be processed either to the Zyclo Wallet (instant) or via bank transfer (which may take 5–7 working days), after collecting the required bank details.

This applies to full refunds and partial refunds, wherever applicable.

 

9. Abuse & Fraud Protection

Zyclo reserves the right to reject refund requests in cases of:

  • Used or worn clothing
  • Sweat marks, stains, or strong odors
  • Repeated misuse of the refund policy
  • Suspicious or fraudulent activity

 

10. Offline / Emergency Orders

  • Offline or emergency orders are non-refundable, as customers are allowed to try the product at the time of purchase.

 

11. Refund Disputes & Support

For refund-related queries or disputes, contact:

📧 info@zyclofashion.com

  • Refund disputes must be raised within 3–5 working days from delivery or cancellation.
  • Zyclo will review and respond within a reasonable timeframe.